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DANA deposit and withdrawal

DANA is one of Indonesia's fastest-growing e-wallets, and we at soju support it as a primary deposit and withdrawal method. To deposit via DANA, log into your account, navigate to the Cashier section, select DANA, and enter your desired amount. The system generates a QR code or payment link; scan it or tap to open your DANA app. Confirm the transaction in the app, and your balance updates in our platform within subject to verification. For withdrawal, choose DANA as your destination in the Cashier, enter the amount (minimum descriptive range applies based on your account tier), and submit. Your DANA app receives the credit within subject to verification after we approve your request. No withdrawal fees apply on our side; DANA itself does not charge users for incoming transfers. Keep your DANA account linked to a valid bank account to ensure smooth transfers back to your primary bank if needed.

OVO and GoPay usage

OVO and GoPay are deeply embedded in the daily payment habits of users across Jakarta, Surabaya, Bandung, and other major cities. At soju, both wallets are supported for deposits and withdrawals. Deposit flow: open Cashier, select OVO or GoPay, enter your amount, and authenticate in the wallet app. The transaction confirms within subject to verification, and your soju balance updates immediately. For withdrawal, select the same wallet as your destination, confirm the amount, and submit. Processing takes subject to verification on average. Both wallets integrate with the Gojek and Go-Pay ecosystems, so if you already use them for ride-sharing or food delivery, account binding is instant. Ensure your mobile number and identity are verified in the wallet app before your first transaction with soju.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a secure, direct way to deposit funds from your main checking or savings account. When you select Bank VA as your deposit method, soju generates a unique account number tied to your soju profile. You can deposit via ATM, mobile banking, or internet banking on your bank's platform (BCA, Mandiri, BRI, or BNI). The VA number remains the same for all future deposits, so you can save it for quick reference. Transfers typically confirm within subject to verification, though some banks may process faster during daytime hours. Withdrawal to a bank account follows the same path: we transfer your requested amount to your registered bank account number, which takes 1–3 business days depending on your bank's settlement schedule. Virtual accounts have no platform fee on our end; your bank may apply its own transfer charges per your account agreement.

Fees, limits and verification

Deposits at soju have no platform fee regardless of payment method. Payment providers (DANA, OVO, banks) may charge their own fees; check your wallet or bank terms. Withdrawal processing includes a verification step to confirm you own the destination account. Minimum withdrawal amounts depend on your account status and verification level. After you complete KYC (identity and address documents), standard limits apply: descriptive daily and monthly ranges are available in your Account Settings. If you attempt a withdrawal exceeding your daily limit, the system alerts you to wait until the next calendar day or request a limit increase via support. Limits are set to comply with local regulations and reduce fraud risk. VIP or long-standing members may have higher thresholds available upon request.

Resolving a stalled transaction

If a deposit does not credit to your soju balance within the stated processing window, first check that the transaction went through in your payment app. If your DANA, OVO, or bank app shows the transfer completed but soju still shows no credit, the funds may be in a reconciliation queue. Wait an additional 2–4 hours and refresh your account. If the balance still does not update, contact our support team immediately. Have your transaction ID (from your bank or wallet app) and the timestamp ready. Our team can trace the payment and either credit your account manually or initiate a refund to your original source. For stalled withdrawals under review, check your account email for any additional verification requests. If we ask for a document, upload it promptly to avoid further delays. Withdrawals approved but not yet credited typically arrive within the stated window; if more than 3 business days pass, escalate the ticket to our team for investigation.