sojuTerms of Use

When you open an account on soju, you agree to these terms. We operate as a sportsbook and casino platform for users in supported jurisdictions. Our services include football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, and esports wagering. We process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet).

These terms outline account eligibility, deposit and withdrawal procedures, bonus conditions, dispute resolution, and jurisdiction restrictions. We enforce these terms consistently across all users. Violating them may result in account suspension or closure, with funds returned to your original payment method.

Our soju platform is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We do not offer services in jurisdictions where online wagering is prohibited.

Account Terms and Eligibility

To join soju, you must be legally an adult in your jurisdiction and have the right to enter into binding contracts. We accept users whose local law permits engagement with online sportsbooks and casinos. At account creation, you provide your full legal name, date of birth, email address, and phone number. This information must be accurate; false details result in account closure and fund forfeiture.

Your soju account is personal and non-transferable. You may not share login credentials, use multiple accounts, or allow others to engage through your account. We monitor for duplicate and fraudulent accounts and close them immediately. Any winnings from such accounts are forfeited.

Know Your Customer (KYC) Verification on soju

Before accessing sportsbook, casino, or withdrawal features, your soju account must pass Know Your Customer verification. We require three documents: a government-issued ID (passport, national ID, or driver's license), proof of address dated within three months (utility bill or bank statement), and confirmation of your funding source (e-wallet or bank screenshot). This process typically completes within one business day.

Verification protects both you and soju by confirming your identity and preventing fraud. Once approved, your account remains verified indefinitely unless we flag unusual activity. If verification fails, we explain the reason and allow resubmission. Rejected documents are not stored permanently; we delete them after review.

1

Submit identity documentStep 1

Upload a clear photo of your passport, national ID, or driver's license. Document must be unexpired and legible.
2

Provide proof of addressStep 2

Upload a utility bill or bank statement showing your name and current address, dated within three months.
3

Confirm funding sourceStep 3

Provide a screenshot of your DANA, e-wallet, mobile banking, or bank account showing your registered name and recent balance or transaction history.
4

Await approvalStep 4

Our team reviews documents and notifies you via email. Upon approval, all soju features unlock immediately.

Note: We may request additional documents if our initial review raises questions. Providing false or misleading documents results in permanent account closure.

Deposits, Withdrawals, and Balance Management

Our soju platform accepts deposits through eight payment methods. local payment, online payment, and e-wallet are e-wallets offering instant transfers. mobile banking and local payment are alternative e-wallets. online payment enables quick-response-code bank transfers. e-wallet, mobile banking, local payment, and online payment offer virtual account deposits. Each method has a minimum deposit amount (typically small) and standard processing windows.

e-wallet deposits: Instant confirmation. Your soju balance updates immediately after payment.
mobile banking and local payment: Instant confirmation after account linking and KYC approval.
Bank virtual accounts: Generate a unique VA code per deposit. Payment must match the exact amount. Processing typically takes minutes to hours.
Withdrawal processing: Funds return to your original payment method. E-wallets process same-day; bank transfers may take one to two business days.

Your soju balance is held in a single account across all game types: sportsbook, live-dealer casino, and slots. When you deposit, those funds pool together. You may withdraw your entire balance or partial amounts at any time, subject to pending bet settlement or bonus conditions.

During national holidays (Idul Fitri, Idul Adha, Imlek), some payment processors experience delays. We recommend depositing in advance if you plan extended activity during these periods. Withdrawal requests submitted during holidays are processed once normal banking hours resume.

Bonus Terms on soju

We occasionally offer deposit bonuses or promotional credits to new and existing accounts. Any bonus terms are stated clearly at the time of offer. Bonuses typically come with playthrough requirements—you must wager the bonus amount a set number of times before withdrawing. We do not offer bonuses with guaranteed payouts or fixed amounts; all promotional terms are time-limited and subject to change.

Bonus funds are held separately from your cash balance and may be restricted to specific games (e.g., football sportsbook only, no slots). Upon bonus expiration, unused credits forfeit. We provide clear countdown timers in your account dashboard.

Responsible Use and Jurisdiction Notice

soju services are available only where local law permits. You are responsible for verifying that your access complies with your own jurisdiction's regulations. We do not offer services in jurisdictions where online wagering is prohibited. If you access soju from a restricted jurisdiction, your account may be closed and funds returned to your payment method.

We do not offer in-platform account preferences, time-out features, or account controls in our standard interface. However, your payment provider may offer spending controls. If you have concerns about account activity, contact our support team via email or chat; we discuss options with you directly.

Disputes and Complaint Resolution

If you believe we have treated you unfairly or violated these terms, contact our support team immediately. Provide a detailed description of the issue, relevant account information, and any supporting documentation. Our team investigates and responds within five business days. If you disagree with our resolution, you may escalate the complaint for independent review.

Market Settlement and Dispute Procedures

Our soju sportsbook settles markets based on official results from league bodies and governing associations. For Liga 1, we follow the Indonesian Football Association. For Champions League, we follow UEFA. For MotoGP, we follow the FIM. Occasionally, official bodies overturn results (e.g., penalty reversal, protest upheld). We re-settle affected markets within 24 hours of the official announcement.

If you believe a market was settled incorrectly, submit a dispute within seven days of settlement. Provide clear evidence and explain the discrepancy. Our team reviews and responds within five business days. Decisions are final once this period expires.

Account Closure and Fund Return

You may close your soju account at any time. Request closure via the account settings page or by contacting support. Upon closure, we calculate your final balance (winnings minus losses), minus any outstanding bonus obligations. We return the net amount to your original payment method within five business days. Closed accounts cannot be reopened.

We may close your account if you violate these terms, engage in fraud, use prohibited payment methods, or access soju from a restricted jurisdiction. Closure is immediate, and funds are returned after investigation (typically within 10 business days). Fraudulent accounts forfeit all balances.

Our Data and Privacy Commitments

soju collects personal information (name, date of birth, email, phone, payment details, and identification documents) to operate your account and comply with anti-money-laundering laws. We encrypt all data in transit and at rest. We do not share your information with third parties except payment processors, fraud-prevention services, and legal authorities when required by law.

You may request a copy of your personal data at any time, or request deletion after account closure. We retain identification documents for five years per regulatory requirements, then delete them. For detailed privacy information, see our Privacy Policy linked in the footer.

Changes to These Terms

We may update these terms periodically. Changes take effect 30 days after publication on our soju website. Continued account use after the effective date constitutes acceptance. Major changes (e.g., fee increases) are notified via email. We encourage you to review terms regularly.

Limitation of Liability

soju is not liable for indirect or consequential damages arising from your account use, service interruptions, or payment delays beyond our control. Our liability is limited to the amount deposited in your account in the 12 months preceding the claim. These limitations do not apply to fraud, gross negligence, or violations of law.

These terms are governed by the laws of the jurisdictions where soju operates. Any disputes are resolved through the procedures outlined above, or by arbitration if required by local law. You agree to submit to jurisdiction and waive jury trial rights to the maximum extent permitted by law.

Contact soju

For questions about these terms, contact soju support via email (listed in your account settings) or through our chat interface. Our team responds in English during standard business hours. We address account-specific queries within 24 hours and general inquiries within five business days.