soju FAQ

Our soju platform does not charge fees on deposits made via DANA, e-wallet, mobile banking, local payment, or online payment. Deposits to our e-wallet code and bank virtual accounts (mobile banking, local payment, online payment, e-wallet) also carry no fee from soju. However, your payment provider (your bank or e-wallet) may charge a processing fee—check your provider's terms. Withdrawals to your original deposit method are free; soju does not deduct a withdrawal fee. Your withdrawal amount is the full balance you request, transferred directly to your account.

Withdrawal requests on soju are typically reviewed and processed within one to six hours during business hours. For requests made during holidays (such as Idul Fitri or Idul Adha) or outside standard hours, processing may take longer. Once approved, your funds are transferred to your original payment method—mobile banking, local payment, online payment, or your bank account. Transfer time depends on your payment provider; most e-wallets credit funds within minutes, while bank transfers may take one to two business days. If your withdrawal is pending longer than expected, contact our support team with your withdrawal request number and we will investigate.

Bonus terms on soju vary by promotion. When you qualify for a bonus offer, we provide full terms on the promotion page and in your account notifications. Typical terms include a deposit requirement, a playthrough multiplier (the number of times you must wager the bonus before withdrawing), and game restrictions (some bonuses apply to slots only, others to all games). Bonuses are credited to your account automatically after you meet the deposit requirement. Read the terms carefully before claiming a bonus; contact our support team if you have questions about playthrough requirements or eligibility.

RTP stands for Return to Player. It is a percentage showing the long-term average payout of a slot game over thousands of spins. An means that, statistically, the game returns 96 cents for every dollar wagered over time. The remaining non-specific info is the house edge. RTP does not guarantee your personal results—short-term play may show large wins or losses. On soju, each slot game displays its RTP in the game rules or info section. Games like Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways all publish their RTP. Understanding RTP helps you choose games aligned with your preferences.

Football markets on soju (Liga 1, Piala Indonesia, Piala AFF, Champions League) settle based on official final scores published by the relevant league or tournament organizer. For example, Liga 1 Indonesia matches settle according to official league records; Piala AFF matches settle per the AFF Confederation's official results. We do not use unofficial sources or commentator guesses. If a match is abandoned or postponed, unsettled bets are voided and stakes returned to your account. If a match is played at a later date, bets remain open until the rescheduled match concludes. Check the match details page on soju for settlement rules specific to that fixture.

Our soju platform offers four main game categories. Football sportsbook includes Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and other international leagues. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. All games are accessible from one soju login with one unified account balance.

To contact soju support, log into your account and look for a "Support" or "Help" button, or email our support team directly with your account username and a detailed description of your issue. Include any relevant transaction IDs or order numbers. Our support team responds to inquiries in English within one to six hours during business hours. For urgent issues (such as account compromise or unauthorized transactions), mark your request as urgent and we prioritize your case. You can also include screenshots or documents to support your inquiry. Once we receive your ticket, we assign it a reference number for tracking.

Our soju platform is available only in jurisdictions where local law permits online sportsbook and casino services. We do not operate in regions where such services are prohibited. You are responsible for verifying that access to and use of soju comply with the laws of your jurisdiction. If you are unsure whether soju is legal in your location, consult your local regulations or contact our support team before creating an account. We may suspend or close accounts identified as accessing from prohibited jurisdictions. For questions about specific regions, cities like Jakarta, Surabaya, Bandung, or Medan, contact our support team and we will advise based on current applicable law.

We protect your soju account through encrypted login credentials, two-factor authentication options, and secure password storage. Your payment and identity information is encrypted and stored on secure servers. We use fraud-detection tools to monitor account activity and flag unusual patterns. If we detect suspicious activity, we may temporarily restrict your account and contact you to verify. Never share your soju password or one-time codes with anyone, including our support team. If you suspect account compromise, reset your password immediately and contact support. Our security team investigates account disputes and works to restore access if your account is compromised.