soju Platform Privacy Notice

This page describes what we collect when you use soju and how we keep that data protected. We collect personal information during account registration, Know Your Customer verification, deposit and withdrawal processing, and gameplay activity. We encrypt all data in transit and at rest, and we store it on secure servers within and outside your jurisdiction.

Our soju platform processes payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each payment processor receives only the information required to complete your transaction. We do not sell your personal data to third parties, though we share it with payment processors, fraud-prevention services, and legal authorities when required by law.

You have rights over your data: you may request a copy at any time, correct inaccuracies, or request deletion after account closure. This notice explains those rights and how to exercise them. We update this policy periodically; changes take effect 30 days after publication.

What We Collect and Why

When you register for soju, we collect your full legal name, date of birth, email address, and phone number. These details identify your account and allow us to contact you about account status, verification results, and important updates. We require this information to create your account; without it, we cannot proceed.

During Know Your Customer (KYC) verification, we collect government-issued ID (passport, national ID, driver's license), proof of address (utility bill or bank statement), and confirmation of your funding source (e-wallet or bank screenshot). We use these documents to verify your identity, confirm your address, and ensure your deposits originate from a legitimate account in your name. This process protects against fraud, money laundering, and underage access.

When you deposit or withdraw, we receive payment information from your chosen processor (DANA, e-wallet, mobile banking, or bank). We do not store your credit card or e-wallet credentials on our servers; payment processors retain that data. We record transaction amounts, timestamps, and confirmation codes for record-keeping and dispute resolution.

Gameplay and Activity Data on soju

We collect information about your sportsbook wagers, casino games, slot sessions, and esports activity. This includes game type, bet amounts, outcomes, timestamps, and your account balance. We use this data to calculate winnings, settle disputes, detect fraud, and improve our soju platform. We also log your login times and IP addresses to monitor for suspicious account activity.

Gameplay logs

We retain detailed records of all soju activity—bets, games, deposits, withdrawals—for seven years to comply with financial regulations.

IP addresses and device IDs

We log your IP address and device identifier each time you log in to soju. This helps us detect unauthorized access and prevent account takeover.

Communication logs

If you contact our soju support team via email or chat, we retain copies of the conversation for quality assurance and dispute resolution.

How We Use Your Data

We use your data to operate soju and provide the services you expect: account management, identity verification, payment processing, game settlement, and customer support. We also use data for compliance with anti-money-laundering and counter-terrorism regulations. Our legal team may access your data if required by law enforcement or court order.

We analyze aggregated, anonymized gameplay data to improve soju—identifying technical issues, optimizing game offerings, and enhancing platform stability. This analysis does not identify you personally; it is statistical only. We do not sell individual-level data to third parties, and we do not use your data for marketing beyond account-related communications (e.g., bonus notifications, withdrawal confirmations).

Third-Party Processors on soju

We share your data with service providers who process it on our behalf. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your account information, amount, and reference number to complete transactions. Fraud-detection services receive your IP address, device ID, and transaction history to flag suspicious activity. Game developers and casino studios (Evolution, SA Gaming, Play'n GO) receive your account ID and gameplay logs to calculate RTP and verify fair play.

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  Payment processorsData sharing

  We send your name, account number, deposit amount, and transaction reference to your chosen payment processor. These partners are bound by confidentiality agreements.

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  Game studiosData sharing

  Game developers receive your account ID, game choice, and bet outcomes to ensure fair play and calculate return-to-player (RTP) percentages.

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  Legal authoritiesData sharing

  If required by law, court order, or regulatory request, we disclose your information. We inform you of the disclosure unless legally prohibited.

Data Retention and Deletion

We retain your personal information for the duration of your soju account plus up to five years after closure. This allows us to settle disputes, comply with anti-money-laundering regulations, and respond to legal requests. After five years, we delete personal data unless law requires longer retention.

Identification documents (ID, proof of address, funding-source screenshots) are retained for five years, then permanently deleted. Gameplay logs and transaction records are retained for seven years per financial regulations. You may request deletion of non-essential data at any time, though this may prevent you from withdrawing funds or disputing past transactions.

Your Rights Regarding soju Data

You have the right to access all personal data we hold about you. Submit a request via our support team, and we provide a complete copy within 30 days. You may also correct inaccurate information—contact us with the correction and evidence, and we update your record.

You may request deletion of your data after account closure, though we retain records required by law. You may object to marketing communications (we send none beyond account-related notices, but some payment processors may contact you). You may request that we restrict processing of your data in certain circumstances, though this may prevent us from operating your soju account.

International Data Transfer

Our soju servers are located in multiple jurisdictions, some outside your home country. By using soju, you consent to your data being transferred internationally for storage and processing. We apply the same security standards globally—encryption in transit and at rest, access controls, and regular security audits.

Cookies and Tracking

We use cookies on our soju website to remember your login status, save your preferences, and measure site performance. Cookies are small text files stored on your browser. You may disable cookies in your browser settings, though this may reduce soju functionality. We also use analytics services to count visits and track user journeys, helping us improve the platform.

Our cookies do not contain personal information; they store only session tokens and preference settings. Third-party analytics providers (such as traffic monitors) may set additional cookies. You may opt out of analytics tracking in your account settings.

Security and Data Protection on soju

We protect your data using industry-standard security measures. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Data stored on our servers is encrypted at rest. We perform regular security audits and penetration testing to identify vulnerabilities. Access to sensitive data is restricted to authorized staff and requires authentication.

Despite these measures, no security system is perfectly secure. If we discover a data breach affecting your soju account, we notify you via email within 72 hours and provide steps to secure your account. We do not store your payment credentials on our servers; payment processors retain that information under their own security standards.

Changes to This Privacy Notice

We may update this privacy notice to reflect changes in our practices or law. Updates take effect 30 days after publication on our website. Continued use of soju after the effective date constitutes acceptance. We encourage you to review this notice annually. If changes materially reduce your privacy protection, we notify you via email.

Contact Us About Privacy

For questions about this privacy notice, data requests, or privacy concerns, contact our support team via email (listed in your soju account settings) or through our chat interface. We respond to privacy inquiries within ten business days. For formal data access requests under applicable data-protection law, submit a written request to our compliance department, and we provide a response within 30 days.