Our soju Platform and Service Offering
soju is an online entertainment ecosystem serving users in jurisdictions where our services are legal. We host five primary game categories: football sportsbook (Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, MotoGP, badminton), live-dealer casino (multi-camera studios for blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Play'n GO, Fortune Tiger, Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile tournaments), and lottery-style markets linked to sporting events.
Every account holder funds once and accesses all categories using a unified balance. You deposit via DANA, e-wallet, mobile banking, or bank virtual account (local payment, online payment, e-wallet, mobile banking), then freely move between a Liga 1 market and a slot session without re-verification or separate transfers. This integration is core to our soju design—we simplify the user journey by consolidating game access.
soju does not develop games. We partner with established studios—Play'n GO for slots, Evolution and SA Gaming for live-dealer tables, official league bodies for football data. This model ensures we offer quality-certified products rather than proprietary games with unknown fairness profiles.
Settlement on soju is deterministic and verifiable. Football matches settle against official league records from the Indonesian Football Association, AFC, or UEFA. Live-dealer games settle based on real dealer action captured by multi-camera studios. Slots settle based on certified RNG (Random Number Generator) algorithms audited by third-party fairness bodies. No outcome depends on soju's judgment or manipulation.
Account Verification and User Identity on soju
We at soju require Know Your Customer (KYC) verification before any account can access markets or games. This protects both us and you: we prevent account abuse, money laundering, and underage access; you receive assurance that your opponent and payout partner is a legitimate operator subject to banking oversight.
Our KYC process is straightforward: you submit a government-issued ID (passport, national ID card, or driver's license), proof of address (utility bill or recent bank statement dated within three months), and confirmation of your funding source (screenshot of your local payment, online payment, e-wallet, or bank account). Verification typically completes within one business day. Once approved, your soju account remains active and verified indefinitely unless we flag unusual activity (e.g., suspected account takeover or regulatory concern).
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Document submissionStep 1
Upload clear scans or photos of your identity document, proof of address, and funding-source confirmation through your account settings on soju.
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Compliance reviewStep 2
Our soju compliance team cross-references your documents against your account details. If information matches, we approve instantly. If discrepancies exist, we request clarification via email.
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Approval and accessStep 3
Once verified, your soju account unlocks all game categories simultaneously. You can deposit, engage with markets, and withdraw without additional verification steps.
Payment and Withdrawal on soju
Our soju platform integrates eight payment channels covering Indonesia's major e-wallets and banks. mobile banking, local payment, and online payment handle small to moderate deposits with instant confirmation. e-wallet and mobile banking provide alternative e-wallet routes. local payment (Quick Response Code) enables bank-initiated transfers via any participating bank. online payment, e-wallet, mobile banking, and local payment accept deposits through virtual account codes—you receive a unique account number per deposit request, transfer the exact amount, and soju credits your account upon confirmation.
Withdrawals return to your original funding source. If you deposited via online payment, your withdrawal goes back to e-wallet. Bank virtual account withdrawals transfer to your registered bank account. Processing windows vary: e-wallet withdrawals typically complete within hours; bank transfers may take one to two business days due to inter-bank clearing. During national holidays (Idul Fitri, Idul Adha, Imlek), some processors experience delays beyond standard windows.
Service Area and Jurisdiction-Restricted Access
soju services are available only in jurisdictions where online wagering is legal and permitted by local law. We do not actively promote our services in regions where we know access is prohibited. However, we rely on users to verify their own jurisdiction's legal status independently. If your jurisdiction prohibits online gaming or sportsbook access, you are responsible for not accessing soju.
Our terms state plainly: "Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited." This framing protects both parties—we comply with applicable regulations, and users acknowledge their own legal obligations.
Customer Support and Account Help
We at soju provide customer support in English via email and chat channels. Response times typically range from one to six hours during business hours (Monday–Friday). Account issues—forgotten passwords, verification questions, payment disputes, or market settlement queries—are handled by our team and escalated to compliance or finance specialists as needed.
If you experience a stalled deposit, a withdrawal under review longer than expected, or confusion about market settlement, contact our soju support team with your account username and transaction ID. We will investigate and provide a status update within 24 hours. For urgent account access issues (suspected unauthorized activity or account lockout), support is available on weekends as well.
